Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and selected shipping method.
Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a tracking number via email.
Do you offer international shipping?
We currently ship to selected locations. Shipping availability will be displayed at checkout.
Can I change or cancel my order?
If your order has not yet been processed, please contact our support team as soon as possible. We'll do our best to accommodate your request.
Products
Are your products suitable for beginners?
Absolutely. Our range includes equipment for beginners, intermediate athletes, and professional fighters.
How do I choose the right product?
Each product page includes detailed descriptions and specifications. If you need assistance, our team is happy to help.
Are your products durable?
Yes. We focus on supplying high-quality combat sports equipment designed for regular training and long-term performance.
Returns & Refunds
What is your return policy?
Items may be returned within the applicable return period if they are unused and in their original condition.
How do I request a return?
Simply contact our customer support team with your order number and reason for return.
When will I receive my refund?
Approved refunds are processed after the returned item has been received and inspected.
Payments
What payment methods do you accept?
We accept major credit cards and other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways.
Customer Support
How can I contact Eagle Claws?
You can reach us through our Contact Us page or by emailing our support team.
How quickly do you respond to enquiries?
We aim to respond to all customer enquiries within 24–48 business hours.
What if I can't find the answer I'm looking for?
Our support team is always ready to help. Simply send us a message and we'll get back to you as soon as possible.
Still have questions?
Contact our team and we'll be happy to assist you.
